Who will deliver my order?
We ship via UPS. We’ve found them to provide the fastest and most reliable service available.
How much is shipping?
We offer $10 flat-rate ground shipping to the contiguous United States. We offer priority delivery(1-3 days) for $20.
How soon will my order ship?
If your item is in-stock, our goal is to ship your order within 48 hours of receipt from our Los Angeles HQ.
If your item is a pre-order, we’ll fulfill it as soon as we receive inventory.
All orders placed priority or same-day delivery will receive priority fulfillment.
Do you ship internationally?
Unfortunately, we do not ship internationally at this time.
What is your return policy?
We want you to love your Kilte as much as we do. If you’re not completely happy, you can return an unworn, unwashed Kilte within 14-days of delivery. Sale items excluded from returns.
Returned merchandise must be in the same condition as it was received, including the original packaging and tags. Used merchandise cannot be returned unless it’s defective. We reserve the right to charge restocking and processing fees as necessary.
Your return must be approved via email@example.com before shipping. Please state your order number, item(s) you wish to return and reason for return. Items returned without prior authorization cannot be accepted.
We’ll send you a return shipping label. Please note that the return shipping address is different than the address listed on your packing slip. The cost of the return label will be deducted from your refund.
Please note the nature of the return or exchange on the invoice (“wrong size,” “not my color,” “just don’t like it,” etc.).
Pack and securely seal the merchandise in the original packaging, if possible.
Return your package to the address listed on the shipping label provided, or on your email from firstname.lastname@example.org.
Upon receipt of your return we will process your refund as soon as possible. Please allow 5–10 business days for your credit to be issued.
How do I exchange a Kilte?
We offer exchanges subject to availability.
How do I return a Kilte if I received it as a gift?
Please email email@example.com and follow the steps in our Return Policy. We will issue you a gift card for kiltecollection.com.